1. MY ORDER HAS NOT ARRIVED, WHAT CAN I DO?
All orders will take up 3 business days to be delivered from your date of purchase. After 5 days, please contact us at [email protected] or on 943 12 45 78.
2. WHAT IS THE RETURNS POLICY?
We will not take back any product once it has been used, opened and/or taken out of the box, except if the item is damaged o defective. Please, make sure you are ordering the correct item before placing your order. We will not take back any returns after 30 days from delivery. If you need assistance in ordering a product or you need technical help, please call our customer service at 943 12 45 78 or email us at [email protected].
3. WHAT ARE THE ACCEPTED FORMS OF PAYMENT?
Zubirimarkt accepts payment by Debit and Credit Cards - Visa, MasterCard and American Express- as well as Paypal, bank transfer and cash on delivery. We offer also different clients cards such as Discount card, cumulative-record card and Gift card.
Payment by Cash or Cheque is unavailable.
4. IS IT SECURE TO USE MY CREDIT OR DEBIT CARD?
Yes, it’s extremely safe. Our system uses SSL (Secure Sockets Layer) - the industry standard for encryption technology. It is used to create a secure transaction environment for commerce on the Internet - passed from you to Lens.com in an encrypted envelope, making it extremely difficult to be intercepted by an unauthorized party. SSL technology is compatible with Netscape, Internet Explorer, AOL, Web TV and most other browsers.
5. HOW MUCH IT COSTS THE DELIVERY?
The delivery is free for any good up 100€.
6. HOW LONG IT TAKES THE DELIVERY?
The delivery will take no longer than a week for general cases.
7. WHEN IS THE DEADLINE TO RETURN THE PRODUCTS?
You will have a whole month to check your machine.
8. WHAT CAN I DO IF THERE IS ANY PROBLEM WITH THE PRICE OF THE PRODUCTS?
We are are available 24 hours on the 943 23 56 89 telephone or contact us though our mail at [email protected]. We will be willing to help you.
9. WHAT CAN I DO IF THE GOOD I WANT TO ORDER IS NOT AVAILABLE?
You just has to tell us and we will make it available for you as soon as possible.
10. HOW CAN I USE A DISCOUNT OR GIFT CARD?
Filling the gap of the code you have on the net when you are purchasing a good.
11. DO YOU DO INTERNATIONAL DELIVERIES?
Unfortunately we do not ship outside Spain.
12. COULD I CHANGE MY ORDER AFTER IT HAS BEEN PLACED?
Please call us at 943 23 56 89 to change your order, and we will cancel it if it has not been already delivered.
All orders will take up 3 business days to be delivered from your date of purchase. After 5 days, please contact us at [email protected] or on 943 12 45 78.
2. WHAT IS THE RETURNS POLICY?
We will not take back any product once it has been used, opened and/or taken out of the box, except if the item is damaged o defective. Please, make sure you are ordering the correct item before placing your order. We will not take back any returns after 30 days from delivery. If you need assistance in ordering a product or you need technical help, please call our customer service at 943 12 45 78 or email us at [email protected].
3. WHAT ARE THE ACCEPTED FORMS OF PAYMENT?
Zubirimarkt accepts payment by Debit and Credit Cards - Visa, MasterCard and American Express- as well as Paypal, bank transfer and cash on delivery. We offer also different clients cards such as Discount card, cumulative-record card and Gift card.
Payment by Cash or Cheque is unavailable.
4. IS IT SECURE TO USE MY CREDIT OR DEBIT CARD?
Yes, it’s extremely safe. Our system uses SSL (Secure Sockets Layer) - the industry standard for encryption technology. It is used to create a secure transaction environment for commerce on the Internet - passed from you to Lens.com in an encrypted envelope, making it extremely difficult to be intercepted by an unauthorized party. SSL technology is compatible with Netscape, Internet Explorer, AOL, Web TV and most other browsers.
5. HOW MUCH IT COSTS THE DELIVERY?
The delivery is free for any good up 100€.
6. HOW LONG IT TAKES THE DELIVERY?
The delivery will take no longer than a week for general cases.
7. WHEN IS THE DEADLINE TO RETURN THE PRODUCTS?
You will have a whole month to check your machine.
8. WHAT CAN I DO IF THERE IS ANY PROBLEM WITH THE PRICE OF THE PRODUCTS?
We are are available 24 hours on the 943 23 56 89 telephone or contact us though our mail at [email protected]. We will be willing to help you.
9. WHAT CAN I DO IF THE GOOD I WANT TO ORDER IS NOT AVAILABLE?
You just has to tell us and we will make it available for you as soon as possible.
10. HOW CAN I USE A DISCOUNT OR GIFT CARD?
Filling the gap of the code you have on the net when you are purchasing a good.
11. DO YOU DO INTERNATIONAL DELIVERIES?
Unfortunately we do not ship outside Spain.
12. COULD I CHANGE MY ORDER AFTER IT HAS BEEN PLACED?
Please call us at 943 23 56 89 to change your order, and we will cancel it if it has not been already delivered.