SUGGESTIONS AND COMPLAINTS
We will appreciate any sugestion you considerer that may help us improve.
The company is in possession of reclamation forms in case you need them, but it is compulsory that you fill in the form in the previous page in order to get the right feedback as soon as possible.
STEPS YOU SHOULD TAKE
1. Please let us know what upsets you by filling the form you can find in the previous page.
2. Be sure that you have written down the correct personal details.
3. Our customer service will answer you as soon as possible. If you don't agree, your rights as consumer are:
- Try to come to a satisfactory agreement with our company
- Otherwise, you should fill in the reclamation form and take it to the Consumer Office. The goal is that they mediate to solve the problem.
- The next step would be to try mediation as our company is involved in the arbitry system.
- Finally, if an agreement is not reached, the matter will go to court.
Click below (on the first link) to visit the webpage of Kontsumobide, where you can find all the information about your rights as a consumer.
Click below (on the second link) to hear some real examples of our customer service. http://youtu.be/W9tSqQex1QM
.
The company is in possession of reclamation forms in case you need them, but it is compulsory that you fill in the form in the previous page in order to get the right feedback as soon as possible.
STEPS YOU SHOULD TAKE
1. Please let us know what upsets you by filling the form you can find in the previous page.
2. Be sure that you have written down the correct personal details.
3. Our customer service will answer you as soon as possible. If you don't agree, your rights as consumer are:
- Try to come to a satisfactory agreement with our company
- Otherwise, you should fill in the reclamation form and take it to the Consumer Office. The goal is that they mediate to solve the problem.
- The next step would be to try mediation as our company is involved in the arbitry system.
- Finally, if an agreement is not reached, the matter will go to court.
Click below (on the first link) to visit the webpage of Kontsumobide, where you can find all the information about your rights as a consumer.
Click below (on the second link) to hear some real examples of our customer service. http://youtu.be/W9tSqQex1QM
.
http://www.kontsumobide.euskadi.net/y10-kbhome/es